Site Terms and Conditions of Use
www.ascogratings.ro is the trade name of ASCO INDUSTRIAL GRATINGS S.R.L. , a legal entity of Romanian nationality, with registered office in Calea Calarasilor no. 161, et. 3, cam. 32, Sector 3, Bucharest, CUI RO34485792, Registration No. J40/5613/2015, hereinafter referred to as 'the company'.
Your use of www.ascogratings.ro.ro constitutes your acceptance of the terms and conditions below. While browsing the site you will be explicitly asked for your consent. Please read all the information below carefully.
- Personal information
You agree that the provision of services or products will commence immediately upon completion of all required registration formalities.
The information provided must be correct. By opting to register, you agree to provide us with the correct name, address and other relevant information. To correct or update this information you can log in to the site and change your profile information, including deleting it or requesting that your account be completely deleted.
By accessing your account and using your personal password you are responsible for all actions resulting from their use. THE COMPANY cannot be held responsible for errors arising from the user's negligence regarding the security and confidentiality of his/her account and password.
- Personal data security
Your personal data may be used by us for confirming orders, informing by e-mail, mail or other means of communication about further actions, making statistical reports, etc.
Your personal data may be transmitted to the authorities in law for the purpose of verifying commercial transactions or to other authorities in law for carrying out any checks justified by law.
Data provided by customers is strictly confidential. THE COMPANY undertakes to its customers not to provide these data to third parties or companies and to use them strictly for the use of the business relationship between the customer and noi.
This site employs security measures against the loss, alteration or misuse of information under our control.
THE COMPANY undertakes to respect your rights under Law 677/2001, and at your request sent to office@ascogratings.ro, undertakes: to rectify, update, block, erase or make anonymous, free of charge, data whose processing does not comply with the provisions of Law No 677/2001 on the protection of individuals with regard to the processing of personal data and on the free movement of such data; to cease processing your personal data.
THE COMPANY certifies that it will respect the rights conferred by Law No 677/2001 on the protection of individuals with regard to the processing of personal data and the free movement of such data, Law No 365/2002 on electronic commerce and Ordinance No 130/2000 on the protection of consumers in the conclusion and performance of distance contracts, as amended. These rights include (but are not limited to):
- the right to request that THE COMPANY confirm to you whether or not they process your personal data, free of charge for one request per year;
- the right to request that THE COMPANY to rectify, update, block or delete, free of charge, those data provided whose processing does not comply with the provisions of Law 677/2001;
- the right to request that THE COMPANY to cease, free of charge, the processing of his/her personal data;
d. In the case of online payments, payment for services on this website is made through online payment solutions offered by MOBILPAY (S.C. NETOPIA S.R.L.).
Bank card information (card number, expiry date, etc.) is not transferred or stored, at any point in time, on the servers of the www.ascogratings.ro.
In the case of the 3D Secure system for payment by Visa or MasterCard, your card details are entered directly into the Visa or MasterCard systems, and if your card has been issued by a bank certified in the 3D Secure system, the transaction authorization is done only after your authentication in this system - entering a secret code/password known only to you, similar to the PIN code for ATM transactions.
- COPYRIGHT
The entire content of www.ascogratings.ro - images, text, graphics, symbols, web graphics, scripts, programs and other data - is the property of us and our suppliers and is protected by copyright law and intellectual and industrial property laws. The use without our written consent of any of the elements listed above is punishable by law.
- Access to the website
THE COMPANY Access to the site grants the user limited, personal access to this site and does not entitle the user to download or modify part or all of the site, reproduce part or all of the site, copy, sell/resell or otherwise exploit the site for commercial purposes or contrary to the interests of the company without its prior written consent.
- Description of services / products
On the website www.ascogratings.ro the products are described in full on their dedicated pages. All descriptions are accurate and the images are representative because the products are photographed in specialized photo studios.
- Price
Prices shown are in LEI and have VAT included.
The price shown on the invoice will be the same as the price shown on the website at the time of the transaction, plus delivery costs, if applicable.
- Payment for services
Payment for services under these Terms and Conditions can be made through the following procedures:
-by bank transfer, in which case we will issue you an invoice to be paid within the mentioned term.
-delivery to the courier, in which case you will pay the courier the value of the order.
-payment by card, through the payment integrator Mobil Pay (S.C. NETOPIA S.R.L.), with which we have a contract, following their terms and conditions: https://www.mobilpay.ro/public/termeni-si-conditii/
- Disputes
Any dispute arising in connection with the use of this service will be settled amicably.
If the dispute cannot be settled amicably, the Romanian courts have jurisdiction.
By agreeing to these Terms and Conditions, the customer fully assumes these risks.
- Illegal copying of information
The information published on www.ascogratings.ro belongs to COMPANY or its partners, therefore, this information may not be published, transmitted, copied by any method without the prior written consent of our legal representative. Failure to comply with these conditions is punishable by law. Any infringement of copyright can be reported to the following e-mail addresses: office@ascogratings.ro
- Product Warranty
According to art. 4 - point 1 letter e of GEO 34/2014 and art. 5-14 of Law no. 449/2003 all goods marketed by www.ascogratings.ro benefit from warranty conditions in accordance with the legislation in force and the commercial policies of the manufacturer.
- Right of withdrawal
According to GEO 34/2014, for products purchased at a distance, the consumer has the right to withdraw from the contract within 14 calendar days without giving reasons.
The consumer has a period of 14 calendar days to withdraw from a distance or off-premises contract without having to justify the decision to withdraw and without incurring any other costs, except for the cost of shipping the returned product.
- Withdrawal period
This withdrawal period expires within 14 calendar days from:
* the date of conclusion of the contract in the case of service contracts;
* the day on which the consumer or a third party other than the carrier and indicated by the consumer takes physical possession of the goods, in the case of sales contracts, or:
* where the consumer places a single order for multiple products to be delivered separately, the day on which the consumer or a third party other than the carrier and indicated by the consumer takes physical possession of the last product;
* in the case of delivery of a product consisting of several lots or parts, the day on which the consumer or a third party other than the carrier and indicated by the consumer takes physical possession of the last product or part;
* in the case of contracts for the periodic delivery of products for a fixed period of time, the day on which the consumer or a third party other than the carrier and indicated by the consumer takes physical possession of the first product;
The consumer returns the products or returns them to COMPANY or a person authorised to take delivery of the products, without undue delay and no later than 14 calendar days from the date on which he notified the trader of his decision to withdraw from the contract. The deadline shall be met if the products are returned by the consumer before the end of the 14-day period.
The Seller will reimburse the product within 14 (fourteen) calendar days from the date the Consumer informs us of his decision to withdraw from the contract.
THE COMPANY may postpone reimbursement of the product until receipt of the product sold or until receipt of proof that it has been dispatched, if THE COMPANY has not offered to take back the product himself (the latest date will be taken).
The return of the product may be postponed if THE COMPANY has not received the returned product and no proof that it has been dispatched (whichever comes first) and within 14 calendar days of notification of your decision to withdraw from the contract.
The consumer is responsible only for the diminished value of the products resulting from their handling, other than what is necessary to determine the nature, characteristics and functioning of the products. The diminished value of the products must not be a disincentive for the consumer to exercise his right of withdrawal. In any event, the consumer shall not be liable for any diminished value of the products where the trader has failed to inform him of the right of withdrawal.
The professional must be able to provide evidence of the diminished value of the products which results other than what is necessary to determine the nature, characteristics and functioning of the products.
Return procedure and steps to follow when you want to return a product:
To exercise your right of withdrawal you can fill in the model return form, but it is not compulsory.
Awaiting approval of application by one of the representatives nostri
Pack the manufacturer's original packaging in another box so that it is not damaged during transport.
Shipping charges will be borne entirely by the Buyer, THE COMPANY nu poate fi făcută raspunzatoare pentru deteriorarea sau pierderea coletului.
For orders paid through a bank account, it is only possible to return the product's value to the same account from which the payment was made.
Exceptions to the right of withdrawal:
The following are exempted from the right of withdrawal from the contract:
Contracts for the provision of services, after full performance of the services, if performance has commenced with the Buyer's express prior consent and after the Buyer has confirmed that it is aware that it will lose its right of withdrawal after full performance of the Contract by the Seller;
The supply of Goods and/or services whose price depends on fluctuations in the financial market which the Seller cannot control and which may occur during the withdrawal period;
Supply of Goods made to the specifications submitted by the Buyer or clearly customized;
Supply of Goods that are likely to deteriorate or expire quickly;
Supply of sealed Goods which cannot be returned for health protection or hygiene reasons and which have been unsealed by the Buyer;
Supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items;
The supply of alcoholic beverages for which the price has been agreed at the time of the conclusion of the Contract, the delivery of which cannot be effected before 30 (thirty) days and the actual value of which depends on market fluctuations which the Seller cannot control;
Contracts where the Buyer has specifically requested the Seller to come to the Buyer's home to carry out urgent repair or maintenance work.
If, on the occasion of such a visit, the Seller provides services other than those expressly requested by the Buyer or supplies Goods other than spare parts indispensable for the performance of maintenance or repair work, the right of withdrawal shall apply to such additional Services or Goods;
Providing sealed audio or video recordings or sealed software that has been unsealed after delivery;
The supply of newspapers, periodicals and magazines, with the exception of subscription contracts for the supply of such publications;
The supply of digital content which is not delivered on a tangible medium, if the performance has begun with the express prior consent of the Buyer and after the Buyer has confirmed that it has taken
These limitations apply in accordance with GEO 34/2014 art. 16 (details here)
If you have problems with an order that you can't seem to resolve via email or with the person you're talking to, you can get in touch for free internal conciliation by email: office@ascogratings.ro
Emails sent to office@ascogratings.ro will receive a reply within 48 hours.
- Cookies Policy
www. ascogratings.ro uses various technologies (cookies) to collect, store and process information when you access this site. Cookie ("browser cookie" or "HTTP cookie") is a small file, consisting of letters and numbers, which is stored on any terminal with internet access (computer, mobile phone, tablet, etc.) and is installed by a request issued by a web-server to a browser (e.g. Internet Explorer, Chrome). "Cookies" do not contain software, viruses or spyware and cannot access information on the user's hard drive. Cookies do not request personal information and do not personally identify internet users. By browsing this site, you consent to the use of cookies.
What Cookies does www. ascogratings.ro?
The www.ascogratings.rofoloseste website has two types of cookies: per session and fixed. Fixed cookies are files that remain on the user's terminal until they are manually deleted by the user or the period set in the parameters expires.
Per-session cookies are temporary files that remain on the user's terminal until the session expires or the browser is closed.
Performance cookies
This type of cookie does not collect data about you, it is used to collect information about how the site is used, which pages are most frequently used, etc.
Cookies for visitor analytics
It allows us to track unique users who visit us and how often they do so. As long as you are not registered on this site, this cookie cannot be used to identify individuals, they are only used for statistical purposes.
Cookies for geotargetin
These cookies are used by software that determines which country you are from. It is completely anonymous and is only used to target content.
Cookies for registration
When you register on this site, we generate a cookie that tells us whether you are registered or not. Our servers use these cookies to show us which account you are registered with and whether you have permission for a particular service.
Advertising cookies
These cookies allow us to know whether or not you have viewed an online advertisement, what type of advertisement it is and how long it has been since you saw the advertisement. We also use these cookies to target online advertising.
What kind of information is stored and accessed through cookies?
Cookies store information in a small text file that allows a website to recognize a browser.
The webserver will recognize the browser until the cookie expires or is deleted. The cookie stores important information that enhances the web browsing experience (e.g. language settings in which you want to access a site, keeping a user logged in, etc.).